Return Policy

🌞 Dream Tan – Terms & Conditions

Last updated: 19 January 2026

Welcome to Dream Tan!
We want your experience with us to be simple, clear, and worry-free. These terms explain how we work, how we handle orders, and what you can expect from us.

By ordering through our website or at in-person events/pop-ups, you agree to these terms.
TikTok Shop orders follow TikTok’s own terms and processes.

🏷 1. Who We Are

Business Name: Dream Tan
Address: (Update with online address asap)
Email: [Insert Email]

💳 2. Ordering & Payment

• We accept Debit/Credit Card, Klarna, PayPal, Apple Pay, and other options shown at checkout.
  
  
• Payment is taken in full when you order.
  
  
• Pre-orders may be available for items on the way - these will be clearly marked.
  
  

📦 3. Delivery

• Where we ship: UK Nationwide (international available on request - extra costs may apply).
  
  
• Dispatch time: Within 1 working day.
  
  
• Delivery speed: 1-3 working days.
  
  
• Couriers: Mainly DPD & Evri - we may switch if needed to meet delivery times.
  
  
• Import duties: If shipping internationally, the customer is responsible for any import taxes/duties.
  
  

🔄 4. Returns & Refunds

We want you to be happy with your order!

✅ Faulty or damaged items: We’ll replace or refund you.
✅ Change of mind: Accepted only if sealed, unused, and in original packaging.
❌ No returns on opened/used products unless faulty (cosmetics law).

• Return window: 14 days from receiving your order.
  
  
• Return postage: Covered by us if faulty; covered by you if not faulty.
  
  
• Refunds: Processed within 10 working days of receiving the return (plus bank processing time).
  
  

🌴 5. Product Information

• Tanning results vary by skin type, tone, and sunbed use.
  
  
• Always patch test before using them for the first time.
  
  
• We’re not responsible for reactions if patch testing is skipped or instructions are ignored.
  
  

💸 6. Promotions

• Discount codes may be used with sales unless stated otherwise.
  
  
• No price adjustments for purchases made before a sale.
  
  

⚖ 7. Governing Law

These terms are governed by Scottish law and all applicable UK legislation. Any disputes will be handled by the Scottish courts.

💌 Questions? Use the contact form on our website OR email us at enquiries@dreamtan.co.uk - we’re always happy to help.